To help ensure a smooth billing process, we encourage you to take these steps before your visit at Cleveland Clinic:

1. Confirm that your insurance is accepted by checking our list of accepted insurance plans or by calling your insurance company to find out if it has a contract with Cleveland Clinic.
2. Check your insurance plan to find out what is and isn’t covered and whether or not your service requires authorization. Inform our hospital of any secondary or supplemental insurance that you have.
3. Obtain a referral, if required by your insurance company. Please discuss this with your primary care physician prior to scheduling an appointment with one of our specialists.
   • Please Note: M.P. Shah does not require referrals, but your insurance company may require them to provide coverage of your visit or procedure.
4. Confirm the copay amount for your visit, as well as any unmet deductible amount.
5. Be aware of your coinsurance and out-of-pocket maximum.
6. Update your coordination of benefits with your insurance plan.
7. Ask the scheduler for a pre-service cost estimate.
   • If you do not have health insurance or are not using it, under the law you have the right to receive a good faith estimate for the cost of your scheduled services. You can request a good faith estimate at any time. To request one, a patient financial advocate or submit an enquiry here: Submit Enquiry.
8. Inform the scheduler if your visit is related to an accident and/or Workers’ Compensation.

Still have questions?

• Submit your insurance and billing enquiry here.

Contact Us

Patient Financial Services
Phone: +254 111 000 600