Job details

Job Title: Debt Management Officer          
Division: Finance
Reporting to (Title): Credit Control Manager
Department: Credit Control
Direct Reports:Debt Management Officer, SHIF Debt Management Officer, Insurances, corporates, Direct Clients and Self Pay
Location: The M.P Shah Main Hospital

Job Purpose

The position holder shall provide leadership in driving efficiency and professionalism in the hospital’s debt management and recovery process with the aim of keeping debt levels at a minimum and ensuring that reconciliations are concluded effectively within the hospital’s policies, contributing to the overall financial sustainability of the hospital’s operations.

Responsibilities and Accountabilities

1.     Management of the debt collection process. Facilitate the hospital’s efforts in debt collection by overseeing the implementation of the collection guidelines throughout the department, assessing the effectiveness of the methods and policies used and proposing any improvements necessary. Conduct end to end reconciliations that result to a sign-off of the debtors’ portfolio. Prepare discount schedule, transfer Journal entries, provisions, write off schedules to the appropriate ledgers. Ensure follow ups are made with clients on debt, remittances and reconciliations. Prepare timely credit control and debtors reports which include; Targets reports, Debtor listing reports, Collection reports, Remittances tracker report, External debt collectors report, Revenue report, Debtor Days report and any other reports as may be requested by the management/Supervisor.

2.     Enhance the accuracy and transparency of the debt recovery process by maintaining up to date

collection reports on all the hospital’s debt accounts making updates on account activity, status and applying reminders to ensure follow-through by the relevant team member.

3.     Collaborate with team members to facilitate the delivery of effective billing services and follow-up to all clients to promote account reconciliations.

4.     Facilitate productive engagement with all clients in the debt recovery process by resolving incoming client queries on matters of credit, business professionally efficiently and coordinating corporate needs with the hospital.

5.     Contribute to the ongoing development of the department by participating in all audits, service evaluations and process reviews that enhance the collection of outstanding payments as well as any other meetings as requested by management.

6.     Developing self and others. Drive continuous development of self and colleagues in the organization by enrolling in career and personal development courses/ programme, actively sharing lessons and insights with the rest of the team from personal experiences and engaging with the line manager regularly for feedback on performance.

Key  Performance Indicators

·       Number of reconciled and signed off accounts done against the targets giiven

·       Ensure receipt of all remittances for payments made within 2 weeks

·       Ensure collaboration with the allocation team and for all remittances with issues, which should be resolved within 4 Weeks
·       Ensure no debt falls beyond the credit period

·       Ensure Monthly statements are sent by 10th of every Month

·       Ensure all reports are submitted within the timelines communicated

Minimum Qualifications, Regulatory & Legal Requirements

·       Degree (Graduate) – Bachelor of Commerce or business-related degree

·       Certified Public Accountant (K)/ ACCA

·       5 years’ experience in a Finance and /or accounting position.

Continuous Professional Development

·     Not less than 40 Hours in CPD

Competencies and Attributes                                    

·       Passion for results

·       Proficiency in Microsoft Excel

·       Financial Acumen

·       Excellent Negotiation Skills

·       Attention to detail

·       Leadership skills

·       Knowledge in emerging Issues

·       Fast Learner

·       Excellent written and verbal Communication skills

·       Problem solving Skills

·       Analytical skills

·       Strategic thinking

·       Planning and organization

·       Team Player

Work Environment

This role is based in an office setup

Read, understood, and agreed by (role holder):

Name of Jobholder:
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Name of Supervisor:
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HR Representative:
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